About The Course.
Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognise his or her behaviours, moods, and impulses, and to manage them best according to the situation.
This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humour to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.
01 – 3 Ways You Can Develop More Emotional Intelligence and Become a Better Leader
02 – 4 Signs That You Need to Improve Your Emotional Intelligence
03 – 5 Steps You Need to Take to Improve Your Emotional Intelligence
04 – 5 Ways to Utilise Emotional Intelligence at Work
05 – 6 Essential Ways to Boost Your Emotional Intelligence
06 – How to Increase Your Emotional Intelligence
07 – The 4 Best Ways to Enhance Your EQ
08 – The Best Strategies for Developing Your Emotional Intelligence to Improve Your Social Skills